These Terms & Conditions ("Terms") govern your access to and use of the PackCEO software-as-a-service offering (the "Service"), which is provided by Mamba G Kennels LLC ("Mamba G Kennels LLC", "we", "us", "our"). By creating an account, accessing, or continuing to use the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Who you are contracting with
The Service is provided to you by Mamba G Kennels LLC, operating under the brand name "PackCEO". You are contracting with Mamba G Kennels LLC. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. The Service
PackCEO is a workspace for pet-care operators that includes a strategy playbook, client ledger, scheduling tools, intake form builder, invoice tooling, and related features. We may add, modify, or remove features at any time. We do not warrant that the Service will be uninterrupted, error-free, or available at any particular time, and we may perform maintenance from time to time.
3. Account and credentials
You must provide accurate information when you register, keep it up to date, and keep your password confidential. You are responsible for all activity that occurs under your account. Notify us promptly of any unauthorized use.
4. Acceptable use
You agree not to:
- use the Service for any unlawful, fraudulent, or abusive purpose;
- send spam or engage in deceptive practices;
- infringe the intellectual property, privacy, or other rights of any third party;
- interfere with or compromise the integrity or security of the Service, including by introducing malware, probing systems, or scraping data;
- reverse-engineer, decompile, resell, sublicense, or otherwise exploit the Service or its content outside the scope of these Terms.
5. Intellectual property
The Service, including its software, documentation, designs, branding, and all related intellectual property, is owned by Mamba G Kennels LLC and its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your active subscription. No other rights are granted by implication.
6. Your content
You retain ownership of the data you submit to the Service ("Your Content"). You grant us a limited, worldwide license to host, process, and display Your Content solely as needed to provide and improve the Service. You are solely responsible for Your Content, including ensuring you have the rights and consents needed to submit it.
7. Payment and billing
Payments for PackCEO are processed by Stripe, our payment processor. Billing, taxes, and refund mechanics are handled through Stripe in accordance with their applicable terms. Subscriptions renew automatically until cancelled. You can cancel a monthly subscription at any time and you will retain access until the end of the current billing period.
8. Refunds
Refunds are handled in accordance with our Refund Policy. We offer a 30-day money-back guarantee on new purchases.
9. Suspension and termination
We may suspend or terminate your access to the Service immediately if you materially breach these Terms, fail to pay any amounts owed, present a security or fraud risk, or repeatedly or seriously violate our policies. You may stop using the Service at any time. Upon termination, your right to use the Service ends; we may delete Your Content after a reasonable retention period.
10. Disclaimers and limitation of liability
To the fullest extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service shall not exceed the fees you paid for the Service in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Nothing in these Terms limits liability that cannot be excluded under applicable law (such as fraud or personal injury caused by negligence).
11. Indemnification
You agree to indemnify and hold harmless Mamba G Kennels LLC from any claim, loss, or expense arising out of your use of the Service in violation of these Terms, Your Content, or your violation of any law or third-party right.
12. Changes to the Service or these Terms
We may update these Terms from time to time. Material changes will be communicated through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
13. Governing law
These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws principles. The exclusive venue for any dispute arising out of or relating to these Terms shall be the state or federal courts located in Texas, unless applicable consumer-protection law requires otherwise.
14. Assignment and force majeure
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond reasonable control.
15. Contact
For questions about these Terms, billing, refunds, or any order-related inquiries, contact Mamba G Kennels LLC through the in-app support channel.